THE OUTNET Reviews
Based on 40 customer reviews and online research, theoutnet.com has a consumer rating of 2.9 out of 5 stars, indicating that most customers are generally satisfied with THE OUTNET.
5 Stars(14)
0%
4 Stars(5)
0%
3 Stars(2)
0%
2 Stars(2)
0%
1 Star(17)
0%
How would you rate THE OUTNET?
Top Reviews
I wrote a review early in May after I purchased 3 DVF items through The Outnet. I decided to return one of the items as it was too big (ordered a medium, needed a small). It only took 9 days from when I sent the item back (from Australia to Hong Kong) to when the refund hit my account. Very impressed with the efficiency of this! My only feedback / warning is that the process is a bit clunky. I followed the steps online but wasn't able to create a return through my account, instead I had to email them. They were very responsive and able to create the return on my behalf but I was only given the option to refund rather than exchange the item for the smaller size. I know other people have had issues but I'm happy with the service so far, and given the substantial discount on the clothes, I didn't expect the shopping/return experience to be seamless. People need to factor in the risks and manage their expectations when shopping through The Outnet. You can get amazing deals but you take a risk too.
I purchased a few items from the Outnet. I generally love this online store for the amazing access to discounted designer products. I've long wanted to try their in-house brand, Iris & Inc. I bit the bullet and sadly had a bad experience! I bought a gorgeous dress which fit perfectly AND I was really happy until I wore it a second time. Just in general wear it tore along the right hand underarm. Not just the outer fabric but the lining too, and I wasn't doing anything strenuous, just in my kitchen doing normal daily cooking. I reached out to them to see if they'd send me another (the dress was on sale and SUPER cheap, so I figured that they might be happy to just replace it). I was also open to a credit or refund, even a decent partial one. They offered me 10% OFF THE SAME ITEM. So basically they expected me to repurchase the same dress but with only 10% off it... I am so sad because I want to love the brand and the company, but this has left a really sour taste. I want to go back again but I'm not sure I will feel confident in their products given this. Had they even given just a 30% credit I would have happily used it on another purchase and just tried to repair the dress (paying to have it done will be almost as expensive as the dress originally cost, it was such a good price haha!). It's not really the money, like I said, it was very cheap and I think I can repair it, but it's about trust in the brand - trusting that when you purchase from an online clothing retailer they a) provide a quality product and b) are super helpful if you have any issues.
Customer Reviews (40)
Even one star is too much to give for thisTERRIBLE experience on the Outnet. I bought many things on this website before but no more, that´s it! As soon as I get my money back ( if I ever get them), I will cancel my account and forget this website. I already sent three emails to them. After the third email they finally replied but did not solve anything! I bought 3 pairs of jeans, returned one immediately because it did not fit me and three weeks later, I am still waiting for my refund!
They had an additional 30% discount on selected items, there were two items that clearly were marked with the 30% promotion but somehow it wouldn't apply in the cart when I reached out to the company, they took them off of the selection instead of honoring the 30% discount. I don't shop from them often, I sometimes find them a lot more expensive than the current season selections. See photos, for the clearly marked 30% offer, they took it off after my request.
Appalling level of service. Left hand doesn't know what the right hand is found and they have an undefined complaints process. Utterly shambolic ‘service'
Great offers for designer and other quality goods. Low cost fast delivery - 100% reliable, even if you have to return something!
I order regularly from The Outnet and pleased with my purchases most of the time. Returning something is easy and refunds are paid back quickly.
Still investigating the package that ups said it delivered, but I don’t get it! You guys are keeping me in the loop which I really appreciate being a long time customer of the OUTNET and Net-a-Porter! I have every faith that you will do the right thing, even if I don’t receive the cute shoes I really wanted!
It's my favourite site to order from. It's so easy to order and return and best of all, I'm billed in my currency
I am more than happy to give The OUTNET a review ! I have purchased around 4 purchases so far . Unfortunately sending back only one 1 purchase - that I choose the size wrongly & The OUTNET wad not wrong at all in this purchases! As always the packaging & timely delivery of the goods & wraping were always excellent & when I needed to send my last order back it I was dealt with very professionally with very little of my time required but, it was picked up & organised by DHL without incident & it took seven days for acknowledgement from the OUTNET that my refund would be immediate! Overall great designer clothes which in a sale ( I am able to afford) clothes that are often sensational & I would not be able to access these labels otherwise!! I am more than happy with the OUTNET & will use them again ( sooner than later ) I hope!!
Wide assortment, attractive prices, fast shipping and very good customer service
THE OUTNET Questions & Answers
Got a Question?
Ask a question and get answers from others!